1. Agreement
By booking services with GM Moving Services Ltd ("the Company"), you ("the Customer") agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.
2. Booking & Confirmation
- All bookings are subject to availability and confirmed in writing by the Company.
- A booking is only confirmed once you receive a written confirmation from us.
- Quotes provided online are estimates only. Final pricing may vary based on actual volume and distance.
3. Payment
- Payment is due on the moving day. You will receive the invoice one day before your scheduled move.
- We accept bank transfer and cash. Card payments may be arranged in advance.
- Late payments may incur additional charges.
4. Cancellation & Rescheduling
- Cancellations made more than 72 hours before the move date will incur no charge.
- Cancellations within 72 hours may be subject to a cancellation fee of up to 50% of the agreed price.
- Rescheduling is subject to availability and must be requested at least 48 hours in advance.
5. Customer Responsibilities
- The Customer must ensure all items to be moved are declared and accessible on moving day.
- Hazardous, illegal, or perishable items must not be included in the move.
- The Customer is responsible for obtaining any necessary parking permits or permissions.
- Fragile or high-value items must be declared in advance.
6. Liability
The Company's liability is limited to damage caused directly by our negligence. We are not liable for damage to items not professionally packed by us, pre-existing damage, or circumstances beyond our control (e.g. delays caused by traffic or access issues).
7. Disputes
Any disputes should be raised in writing within 7 days of the move. We will endeavour to resolve disputes fairly and promptly. These terms are governed by the laws of England and Wales.